Myven Terms of Service

Article 1 Purpose

1. These Terms set out the conditions for using the Myven service provided by StudioJin, and the rights, obligations, responsibilities, and service-use procedures between the company and users.
2. Matters concerning the processing of personal information are governed by a separate Privacy Policy.

Article 2 Service Provider

1. Company information, including the service provider, representative, address, contact details, customer support hours, business registration number, and mail-order sales registration number, is available on the Company page.

Article 3 Definitions

1. Company means StudioJin, the provider of Myven.
2. Service means the micro homepage, public bio page, Instagram DM and comment operations, AI-assisted preparation flows, dashboard, and related features provided by Myven.
3. User means an individual or business that agrees to these Terms and uses the Service.
4. Content means text, images, links, profile information, automated messages, and other materials that a User enters, posts, uploads, transmits, makes public, or creates or edits using AI features through the Service.
5. Third-Party Platform means Instagram, Meta, and external services and APIs connected to them.

Article 4 Posting and Changes to Terms

1. The Company posts these Terms on the terms page within the Service so that Users can easily review them.
2. The Company may change these Terms within the scope permitted by applicable law, and will provide prior notice of the effective date, change details, and reason for change through electronic means such as the Service screen, policy page, or email.
3. For material changes or changes adverse to Users, the Company will provide clear notice with a reasonable prior notice period and obtain separate consent where required by applicable law.
4. For payment-related changes, including price, billing cycle, conversion from a free period to paid service, or an increase in recurring payment amount, the Company will notify Users before the conversion or increase so that Users can clearly recognize it and will obtain any consent required by applicable law.
5. If there is a material change to personal information processing, the Company will provide separate notice or obtain consent according to the Privacy Policy and applicable law.
6. If a User does not agree to changed Terms, the User may terminate the service agreement, and termination and refunds are governed by applicable law, the payment screen, these Terms, or a separate refund policy.
7. The Korean version of these Terms is the legally controlling version. If there is any inconsistency, difference in interpretation, or conflict between the Korean version and any translated version, the Korean version controls.

Article 5 Eligibility and Accounts

1. The basic Service is available only to Users who are at least 14 years old. Children under 14 may not sign up for or use the Service.
2. Users under 19 are classified as minor members and may not use transactional features designated by the Company, including paid-service payment, revenue settlement, advertising or sponsorship contracts, and digital product sales.
3. A User who wants to use paid services, settlement, advertising or sponsorship, or similar transactional features must be at least 19 years old and must complete the identity or age verification procedure required by the Company.
4. Users must provide accurate and up-to-date information during signup, identity verification, and payment.
5. Users are responsible for managing their accounts, authentication methods, passwords, and connected external accounts.
6. The Company may restrict or terminate account or feature use if false information, unauthorized signup, failure to satisfy age or identity-verification requirements, security compromise, or violation of these Terms is confirmed.

Article 6 Beta, Trials, and Invitations

1. Myven may operate a free public beta, invitation-based waitlist, and 14-day trial. The 14-day trial is a current policy candidate and will be finalized before the final product policy and payment provider integration.
2. During a free public beta period, the Company provides the Service free of charge within the scope separately determined by the Company. Beta features may change in stability, performance, and scope, and the Company does not guarantee continued provision of beta features.
3. When a trial or free period converts to a paid subscription, the Company will provide explicit notice and obtain User consent regarding the conversion time, price, payment method, cancellation method, and refund terms.

Article 7 Paid Subscriptions, Payment, and Refunds

1. Paid services, settlement, advertising or sponsorship, and similar transactional features are provided only to Users who are at least 19 years old and have completed the identity or age verification required by the Company.
2. Detailed standards for paid memberships and paid services, including product name, price, billing cycle, service period, recurring billing, end-of-period cancellation, refunds, payment failure, coupons, and transaction-record retention, are governed by the payment screen and the Billing and Refund Policy.
3. Users may request withdrawal of subscription, contract termination, or a refund for paid Service payments within the scope provided by applicable law.
4. Users may request a refund where any of the following applies:
   1. the paid Service was not provided after payment;
   2. normal use of the Service is not possible due to a cause attributable to the Company;
   3. withdrawal of subscription, contract termination, or a refund is recognized under applicable law or these Terms; or
   4. the request satisfies refund standards separately stated on the payment screen, in customer support guidance, or in the Billing and Refund Policy.
5. However, for digital content or services that begin immediately after the User has been clearly notified of, and agreed to, restrictions on withdrawal of subscription, withdrawal may be restricted to the extent permitted by applicable law.
6. Withdrawal of subscription, contract termination, or refund requests may be submitted through in-Service customer support, email, or another request channel provided by the Company. After receiving a request, the Company reviews the payment record, whether Service use has begun, any restriction on refund, and the requirements under applicable law.
7. If the Company confirms that a refund is available, the Company will request payment cancellation or refund processing within the period required by applicable law. After the Company completes the payment cancellation or refund request, the timing for the actual credit to appear on the card statement or payment method may vary depending on the policies of the card issuer, bank, payment gateway, or other payment method provider, and may generally take 3 to 5 business days.
8. If a free-use period converts to a paid recurring payment, or if the recurring payment amount increases, the Company will notify the User before the conversion or increase so that the User can clearly recognize it and will obtain any consent required by applicable law.
9. If a User cancels a paid subscription, the effective time of cancellation, whether the User may continue using the Service for the remaining period, and refund or settlement standards are governed by the payment screen, these Terms, and the Billing and Refund Policy.
10. If the Company confirms that a User under 19, or a User who has not completed identity or age verification, bypassed restrictions and used paid services or transactional features, the Company may suspend those features and take steps required for payment cancellation, refunds, settlement holds, or contract cancellation according to applicable law, the payment screen, these Terms, or the Billing and Refund Policy.

Article 8 Service and Third-Party Platform Limits

1. Myven’s Instagram DM and comment operation features are affected by Meta and Instagram policies, API permissions, technical limits, account status, and provider outages.
2. The Company may inform Users through electronic means such as the Service screen, policy page, or email that some features can be restricted or interrupted due to Third-Party Platform policy changes, permission revocation, API limits, rate limits, account connection expiration, review, or outages.
   1. The Company does not arbitrarily start Instagram DMs where the User has not first initiated the conversation.
   2. DM replies, private replies, and public comment replies each follow different provider limits and time windows.
   3. Private replies, public comment replies, comment hiding, and comment deletion are performed only within the scope allowed by provider policies.
   4. Automation may fail or be delayed due to insufficient permissions, required reconnection, expired provider windows, rate limits, or similar causes.

Article 9 User Content and Public Scope

1. Content that a User configures to be posted or transmitted to a public page or Third-Party Platform may be disclosed to external visitors or Third-Party Platform users.
2. The Company does not disclose account information, payment information, authentication information, connection tokens, information set as private, or internal information, except for items the User has explicitly configured as public.
3. Before making a public or transmission setting, Users must verify whether they hold the rights to the Content, whether it includes personal information, and whether it complies with laws related to advertising, spam, copyright, and defamation, as well as Third-Party Platform policies.
4. Users permit the Company to store, reproduce, display, transmit, and process Content to the extent necessary to provide and operate the Service, perform security checks, provide customer support, create backups, display public pages, and send automated messages.

Article 10 AI Features

1. The Company may display or notify Users that AI features in the Service operate based on generative artificial intelligence.
2. AI outputs are reference materials, and the Company does not guarantee their accuracy, completeness, currency, legality, fitness for a particular purpose, or non-infringement of third-party rights.
3. Users must directly review and modify AI outputs before using them for posting, transmission, advertising, DMs, comments, contracts, transactions, or customer responses, and are responsible for the results of such use.
4. If a User posts externally or transmits to a third party any result generated or edited through AI features, the User may be required to disclose that it was generated or edited by AI according to applicable law, platform policies, and advertising or labeling standards.
5. The categories of prompts, attachments, and generated results that Users enter into AI features, retention periods, third-party provision, outsourcing, and cross-border transfer are governed by the Privacy Policy.

Article 11 Prohibited Conduct

1. Violating laws, these Terms, the Privacy Policy, or Third-Party Platform policies
2. Posting or transmitting spam, phishing, fraud, illegal advertising, rights-infringing, discriminatory or hateful, or defamatory Content
3. Violating laws governing transmission of commercial advertising information or transmitting automated messages without recipient consent
4. Collecting or transmitting personal information without authorization
5. Unauthorized scraping, crawling, reverse engineering, security circumvention, abnormal traffic generation, or acts causing Service disruption
6. Unauthorized use or sharing of another person’s account, personal information, authentication information, or Instagram connection permission
7. Misusing a third party’s Instagram account permissions
8. Circumventing provider limits or misusing automation features
9. Infringing the rights, credit, reputation, or business of the Company or any third party
10. When Users transmit commercial advertising information through automated messages, DMs, comment replies, link notices, promotional notices, or similar features, Users must comply with applicable legal obligations, including prior recipient consent, opt-out, nighttime transmission restrictions, and advertising labels.
11. The Company may restrict the relevant feature or account use if a User uses automation features in violation of applicable law or Third-Party Platform policies.

Article 12 Service Changes, Suspension, and Restrictions

1. The Company may change, restrict, or suspend all or part of the Service when necessary for operational, technical, security, or legal reasons.
2. If the Company temporarily suspends Service provision for system maintenance, the Company will provide prior notice through reasonable methods such as the Service screen, email, or notices.
3. If prior notice is difficult due to an urgent security incident, failure, Third-Party Platform failure, cloud or network failure, legal requirement, or similar cause, the Company may provide notice of the reason and restoration status without delay after the fact.
4. If paid Service use is interrupted for an extended period due to a cause attributable to the Company, the Company will provide an extension of the use period equal to the Company-attributable outage period. However, if applicable law, the payment screen, these Terms, or a separate compensation policy provides a more favorable standard, that standard applies.
5. The Company may restrict account or feature use if violation of these Terms, security risk, payment failure, unauthorized use, or Third-Party Platform policy violation is confirmed.

Article 13 Account Deletion and Data Processing

1. Users may request account deletion through the procedure provided by the Service.
2. If a User requests account deletion, the Company will take necessary measures according to applicable law and the Privacy Policy, such as stopping public page exposure, deactivating the account, invalidating authentication information, and destroying or anonymizing personal information.
3. However, information that must be retained under applicable law or is necessary for payment, settlement, dispute response, or security log retention may be separately stored for the period necessary for that purpose.
4. Specific details about personal information processing and deletion are governed by the Privacy Policy and account deletion policy.

Article 14 Disclaimers and Limitation of Liability

1. If damage occurs to a User due to the Company’s intent or negligence, the Company compensates the damage according to applicable law.
2. The Company is not liable for damage caused by reasons attributable to the User, Third-Party Platform failures or policy changes, force majeure, Content directly made public or transmitted by the User, or use of AI outputs, unless the Company has intent or negligence.
3. For free beta or no-charge features, the Company does not guarantee continuity, uninterrupted operation, or specific results of the Service to the extent permitted by applicable law.
4. To the extent liability limitations are permitted by applicable law, the Company’s total liability, whether for each cause of action or all related claims in the aggregate, is capped at the service subscription fees actually paid by the User for the applicable paid subscription period at the time the damage occurred.
5. The disclaimers and limitations of liability above do not apply to the Company’s intentional misconduct or gross negligence, liability for damages that cannot be limited under personal information protection laws, or statutory remedies that cannot be limited under consumer protection laws, including refunds, termination, repair, replacement, or price reduction.

Article 15 Notices and Customer Support

1. The Company may notify Users through reasonable methods, including Service screens, email, account notifications, or notices.
2. Users may send Service inquiries, Terms inquiries, payment inquiries, and account-related requests through the customer support contact details posted on the Company page.

Article 16 Governing Law and Dispute Resolution

1. These Terms and use of the Service are governed by the laws of the Republic of Korea.
2. Disputes with consumers are subject to the competent court determined by the Civil Procedure Act and other applicable laws.
3. For disputes between business Users and the Company, to the extent a valid agreed jurisdiction is recognized, the Suwon District Court may be the agreed court of first instance.